Patient Information Services

Patient Information Services

Emmanuel Family Clinic Forms

To minimize your waiting time, feel free to print and fill out our New Patient Registration Forms (Link to forms below)

New Patient Form                                                 Download Here

Authorization to release Information                  Download Here

Please call 803-276-7978 to set up an appointment at our Newberry Office

Please call 864-445-2250 to set up an appointment at our Saluda Office.  

If you need directions, click  HERE

How do I schedule an appointment?

We have appointment staff members at all of our locations to assist you in making an appointment. When you call, our appointment staff will ask you a few questions regarding your medical needs. This is to help us schedule the appropriate amount of time with the doctor. Giving thorough information when making the appointment may help you avoid having to schedule another appointment at a later time to address additional needs. Please have your insurance information available when you are calling to schedule your appointment. It is best to arrive twenty minutes early for your appointments in order to complete or update patient information. We ask new patients to arrive thirty minutes early to fill out required information. If you arrive fifteen minutes late for a regularly scheduled appointment or five minutes late for a procedure you may be asked to reschedule at the physician's discretion. If you must cancel an appointment, please call us as soon as you become aware that you are unable to keep it. We ask that you notify us at least 24 hours in advance. We would like to help you re-schedule, and your previous slot can then be given to another patient. (If you miss three or more appointments within one year without 24 hours prior notice, you may be dismissed as a patient from Emmanuel Family Clinic.)

What if I have an Emergency or need care After Hours?

Emergencies should be handled in accordance with the guidelines provided by your insurance company. In the event of a life or limb-threatening emergency, you should call 911 and/or go to the nearest hospital emergency room and have them notify your family physician upon your arrival. In the case of an urgent situation that is not life or limb-threatening, please contact our main number, 276-7978, for further instructions. After-hours telephone service is available by calling the hospital, 276-7570. The operator will receive your call and page the doctor on call if you have a medical need that cannot wait until the next business day. Please note that lab results and prescription refills are not available through the clinic or by telephone during evening and weekend hours


Do you accept walk-ins?

We realize that at times our patients have urgent needs that will not allow them to wait several days for an appointment. When these needs arise, please call our appointment line at our main location at 276-7978, and we will make every effort to get you in the same day.
The walk-in clinic operates on a first-come, first-served basis and their condition. That is, patients will be seen in order of their arrival time coupled with the urgency of their medical need. Emergency cases are always given priority. We are unable to guarantee that a patient will see a particular physician in the walk-in clinic. We are also not able to guarantee a minimum/maximum waiting time, but we will make every effort to accommodate patients who wish to receive medical care.
Although walk-in clinic is a convenience for our patients, is not meant to replace your routine visits with your primary care physician. For continuity and quality of care, your PCP must manage long-term medical conditions because of their familiarity with your history and medical treatment plan.


How do I request a Prescription refill?

We ask that you contact your pharmacy if you need to transfer a prescription from one pharmacy to another or if you need a refill on a routine medication, even if the label reads, “0 refills” or “Doctor must authorize.” The pharmacy will call our office for authorization. Please follow up with your pharmacy to check the status of your refill request. Our office will process pharmacy requests every hour Monday – Friday, 9 am through 4 pm. We advise that you plan 5 days in advance to request your refill in order to allow adequate processing time. If your last office visit was more than six months ago or if we have not previously diagnosed your condition, you may be asked to schedule an office visit. Refills are not processed through the clinic nor by the doctor on call during evenings and weekends.


How can I receive a copy of my medical records?

Our Medical Records department can be reached at 276-7978 to request copies of medical records. Records may be transferred to another physician's office or hospital as a complimentary service. There is a 50¢ per page fee for records copied for insurance, legal, and individual purposes. We must have a signed release before releasing patient records. Please allow 48-72 hours processing time.


What is your financial policy?

We strive to keep our fees fair and competitive with our community. Cash, check, and most major credit cards are accepted as payment for services. We participate with many insurance plans including Medicare and Medicaid. Co-pays, co-insurance, and deductibles are due at the time of service. If we are a participating provider with your insurance company, we will file your insurance claims and accept payments from your insurance company. In order to provide this service, we will need to verify health insurance coverage with the following information:
• name and address of insurance company
• group number
• subscriber's and/or patient's full name
• subscriber's and/or patient's social security number
• subscriber's and/or patient's insurance identification number
• subscriber's and/or patient's place of employment
• subscriber's and/or patient's correct address
• subscriber's and/or patient's date of birth
We ask that you present your current insurance card at each visit. In order to avoid billing problems, it is vital that you provide us with updated information as the changes occur. There may be times when the patient will be asked to file his/her own insurance claims or to follow up personally with the insurance company. If the insurance has not paid within 60 days, the outstanding balance will be considered patient responsibility and payment will be due at that time. New patients are required to pay the first visit in full at the time of service unless we are able to verify insurance eligibility and benefits before your appointment. A refund will be issued if the insurance pays for the visit. Non-insured patients will be asked to pay the balance in full as services are rendered or to make payment arrangements with the Business Office, 276-7978, before receiving care. We do offer a prompt pay 20% discount for non-insured patients. At Emmanuel Family Clinic, we endeavor to provide to our patients the best possible medical care. In return, we expect our patients to meet their financial obligations. Patients who do not make prior payment arrangements and keep them may be asked to seek care elsewhere. We value each one of our patients, and we simply ask that our patients value our services enough to fulfill their financial responsibility.


What if I have a question about my account?

If you have questions regarding your account with Emmanuel Family Clinic, you may call our Business Office at 276-7978, Monday through Friday between 9 am and 4 pm. We ask that you inform us as soon as you experience any changes in your insurance coverage, address, telephone numbers, or family member/dependent status. This will help us avoid unnecessary problems or delays on your account.


What are my patient Rights and Responsibilities?

Your Rights as a Patient

• At all times you have the right to be treated with respect and consideration.
• You have the right to review the records pertaining to your medical care and to have the information explained or interpreted as necessary, except when restricted by law.
• You have the right for your medical records and communications to be treated as confidential so as to protect your privacy.
• Your physician should help you understand any information and options concerning the diagnosis and treatment of your medical condition. You should also be informed of any risks involved before giving consent for such treatment.
• You have the right to refuse treatment or to discontinue treatment within legal boundaries. You will be informed of possible consequences should you refuse treatment.
• You have the right to an explanation of your bill regardless of insurance status.
• You have the right to make a formal complaint to our Quality Improvement Committee at any time you feel these rights have been neglected. You may register your complaint in writing, by calling our Patient Advocate Line, or by speaking with one of our managers by telephone.
• You have the right to have an advance directive concerning treatment or designation of a surrogate decision maker.

Your Responsibilities as a Patient

• You are responsible to provide us with accurate and current information regarding your past and present illnesses/complaints, hospitalizations, and medications, as well as your address, telephone numbers, and insurance information.
• You are responsible to inform your physician if you do not understand the recommended treatment and to notify him/her of any changes in your condition.
• You are responsible to follow physician's instructions and to keep appointments as advised by your physician.
• You are responsible to fulfill your financial obligations.
• You are responsible to be considerate of other patients in the clinic and to treat our staff with courtesy and respect.

How early should I arrive for my appointment?

New patients should arrive 30 minutes early for their appointment. Established patients should arrive 15 minutes early for their appointment.

What should I bring to my appointment?

All patients should bring a list of any medications they are currently taking, as well as their insurance card and their driver's license when coming in for an appointment.

SERVICES

We provide complete medical care for infants, children, adolescents, adults and seniors. Our services include:
• Well-baby checks
• Complete history and physical exams for children and adults
• Immunizations
• School and sports exams
• Routine gynecologic care including contraceptive needs and pap smears
• Vision and hearing testing
• Geriatric care
• Minor surgical procedures
• In-hospital care at Newberry County Memorial Hospital
• Cosmetic Laser Therapy (Link to Website??)
• Other medical services to keep you healthy and care for you when you’re sick


PROCEDURES

The following is a list of the services provided in the office at Emmanuel Family Clinic.

• Colposcopy
• Exercise Treadmill
• Biopsies (Epidermal shave or excisional)
• Joint Injection/Aspiration
• Vasectomy
• Cosmetic Laser Therapy –Click for more info
• Others: Ingrown Toenail removal, OB ultrasound, Pap smears, etc